Frequently Asked Questions
FAQs
1. What if my order was defective or incorrect? While we do not offer refunds, we aim to please and will correct your order. Address with a picture of the defective item, and if approved, we will replace the product at no charge to you. All claims of defective products or incorrect orders must be received within 72 hours of delivery. Once you receive confirmation of the return, please return the item exactly as it was received (in the packaging) and once received, we will gladly replace the item.
PLEASE DO NOT RETURN ANY ITEM(S) WITHOUT PRIOR AUTHORIZATION
as unauthorized returns will be rejected and we will not be responsible for losses of any kind. If a defective product is received, please contact us at:
AlphaPsiSistahs
P.O. Box 156
Scottsdale, GA 30079
Telephone Number: (770) 372.2554 Email: AlphaPsiSistahs1908@yahoo.com
2. Do you do make custom orders for groups/chapters/individuals? Absolutely! Our team specializes in creating unique apparel to fit your group's needs and can create your very own event webpage. Please don’t hesitate to contact us for a quote at:
AlphaPsiSistahs
P.O. Box 156
Scottsdale, GA 30079
Telephone: (770) 372.2554 Email: AlphaPsiSistahs1908@yahoo.com
3. I ordered a custom product and want to return it. What should I do? ALL custom products are non-refundable and non-exchangeable. Unfortunately, your custom item was made especially for you which means we cannot sell it to another customer. Please ensure your order is correct. Once your payment is remitted, no changes can be made, and your final product is yours to keep. If you have a concern after receipt of your product, please contact us.
4. What does Colors May Vary mean? Colors may look different in person than what is shown on your device. It's not uncommon for products to vary from the computerized imaging of the exact same product because different devices have different calibrations that vary by several factors such as individual screen settings, device used, etc. Unfortunately, that's a simple function of technology that we cannot control.
5. How long does processing and shipping take? Please allow up to 5 business days for processing, an additional 5-10 business days for shipping/delivery. Large custom orders may take up to an additional 6-8 weeks for delivery. All orders are shipped via USPS unless otherwise noted. Yes, we ship worldwide.
Please Note: Some things are out of our control. Unfortunately, we are not responsible for delays due to the carrier processes or weather. Once the item is in the possession of the carrier, we are no longer responsible. If you require expedited shipping, please contact us via email prior to placing the order to ensure we are able to meet your needs.
Alpha Psi Sistahs is not responsible for lost or stolen goods that are delivered to the address indicated when initially ordered. Likewise, please ensure that you enter the correct shipping information. If it is delivered to an incorrect address that you provided, there is nothing that we can do to retrieve that package for you. We are not liable.
Should you have any additional question that have not been answered, please feel free to contact us via both text and email. (770)372.2554 and AlphaPsiSistahs1908@yahoo.com
Thank You